DIRECTOR - HOSPITALITY & EVENTS

RESPONSIBILITIES

The responsibilities would include, but may not be limited to:

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Business Development & Partner Relationship Management:

• Collaborate with ownership to create new hospitality and event packages that boost revenue.

• Develop pop-up food & beverage opportunities to engage tourist and local audiences in both the high, shoulder and holiday seasons.

• Stay informed about market trends and competitor activities to spot new business opportunities.

• Build and maintain strategic partnerships and vendors.

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Marketing, Sales & Customer Service:

• Collaborate with ownership to develop and run sales and marketing plans through traditional, digital, and social channels to grow revenue and brand awareness

• Build strong connections with corporate clients, tourism organizations, and local businesses to boost sales and maximize event space usage.

• Proactively seek out new bookings for hotels, weddings, and events using effective sales techniques.

• Use excellent customer service, communication, and negotiation skills to create and nurture client relationships.

• Meet with potential clients for weddings, corporate events, and social appointments to discuss their needs.

• Conduct sales calls and venue tours, serving as the first contact for prospective and returning clients.

• Ensure that both the accommodations and venue meet high service standards to delight guests.

• Respond promptly to customer feedback and make improvements to enhance guest experiences.

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Financial Management:

• Monitor sales to ensure targets are met and report figures to senior management

• Help with budgeting and financial forecasting.

• Prepare event contracts and manage deposit collections

• Look for ways to improve operational efficiency and increase profitability.

• Provide regular financial insights to the leadership team.​

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Operational Efficiency:

• Streamline operations to boost efficiency.

• Implement best practices to enhance guest satisfaction and experiences.

• Assist with event logistics to ensure smooth internal processes.

 

Staff Management:

• Determine staffing needs to hit revenue targets and service goals while staying profitable.

• Recruit, train, and supervise hotel and venue staff to ensure best-in-class service.

• Cultivate a positive and collaborative work environment fostering teamwork and employee growth.

 

QUALIFICATIONS

• Graduate of a business management or sales & marketing degree program or the equivalent in experience and education preferably in the areas of hospitality and/or food & beverage.

• Proven experience in sales, hospitality, or event planning, preferably within the travel or tourism industry. Ideally with:

  • Five + (5+) years’ experience in high-end hospitality.

  • Three +  (3+) years’ experience at a management level in a luxury environment.

• Deep curiosity and appreciation of all things food, drink & décor.

• Outgoing, decisive manager who is motivated and passionate about the hospitality industry and shows dedication to providing outstanding and unique food, beverage and hospitality experiences.

• Goal-oriented, self-driven individual with a superior ability to execute and achieve results.

• Determined, hands-on, with an extreme attention to detail, and thrives in a fluid environment.

• Strong time management and multitasking abilities and excellent organizational skills.

• Strong networking skills and a natural ability to build and maintain relationships as well as excellent communication and negotiation skills.

• Proficient with computers programs & POS systems.

• Ability to accomplish varied physical tasks when needed (ie: lifting/carrying items, climbing stairs, standing for extended periods...etc)  

 

Bonus skills:

• Proficiency with photo equipment and photo/ video editing or graphic design software.

• Culinary, baking, wine or mixology knowledge/skills.

• Copywriting or content strategy experience.

• Multi-lingual or second language.

• Manual dexterity and comfort with occasional “DIY” type projects.

• Masters in ‘I don’t know how to do that…yet!’ from ‘Google University’.

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REQUIREMENTS:

• Valid driver's license and ability to commute easily to Port Dover (within 45 minutes preferred).

• Smart serve & food handlers certification (may be acquired upon selection of candidate).

• Canadian citizenship, permanent residency or existing work permit. The Port Dover Collection is unable to consider international candidates or sponsor work permits or visas at this time.

 

Position may be required to work a varied schedule that could include evenings, nights, holidays and weekends.

Additional Information

This is a permanent and full-time employment position with a competitive salary and the possibility of additional income through commissions. The position offers room for growth and will evolve along with the organization. An evolution we hope will be guided in part by the candidate selected for this role. The Port Dover Collection offers a creative, inspiring and challenging environment for the right person who is ready to take things to the next level with us.

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Port Dover Collection Inc. provides equal opportunities to all employees and applicants for employment without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, or disability.